Services

CRM implementation is not installing software, it is moving sales into a managed process. We study how the team works today, design pipelines and stages around the real logic of your deals, migrate data from spreadsheets and legacy systems, configure permissions and reporting, then train the staff and stay available after go-live.

• Audit of the current sales and customer handling process
• Designing pipelines, stages, fields and deal cards
• Data migration from Excel, 1C and legacy systems
• Roles, access rights and data visibility boundaries
• Reports, dashboards and task execution control
• Go-live, staff training and post-implementation support

Outcome: Every enquiry is recorded, leads stop getting lost, and management sees the pipeline and workload in real time.

Business process automation starts with describing how the work actually happens. We document the process, find the manual steps and the places where time is lost, then convert them into robots, triggers and approval routes. Documents are generated from templates, owners get notified, and management sees statistics for every stage.

• Process documentation and regulations, AS-IS and TO-BE diagrams
• Robots and triggers: automatic tasks, statuses, notifications
• Approval routes for requests, contracts and payments
• Automatic document generation from templates
• End-to-end analytics and deadline control at every stage
• No more manual data transfer between systems

Outcome: Manual work and cycle time go down, and the process no longer depends on one employee remembering it.

Consulting is needed before a platform is chosen and a budget is spent. We run a discovery phase, describe the processes as-is and to-be, quantify where money and time are lost, and produce a requirements document with time and cost estimates. The result is a document any competent team could execute, not only us.

• Discovery phase and interviews with staff
• AS-IS / TO-BE process maps and bottleneck analysis
• Platform selection with a documented rationale
• Technical requirements with functional specifications
• Timeline, budget and project risk assessment
• A staged digitization roadmap

Outcome: A clear implementation plan with cost estimates instead of guesswork.

System integration eliminates the situation where data lives in five disconnected systems and gets copied by hand. We connect the CRM with 1C, telephony, the website, Telegram, marketplaces, inventory and payment gateways: API exchange, synchronized catalogue, stock and orders, one source of truth.

• CRM to 1C integration: catalogue, stock levels, documents
• Telephony and messenger connections with full contact history
• Website and marketplace exchange: catalogue, prices, orders
• Payment gateways and payment reconciliation
• REST API development and documentation, webhooks
• Exchange monitoring and sync error handling

Outcome: The same data in every system, with no manual duplication.

We build web solutions from a corporate site to a multi-tenant SaaS platform. Interfaces are designed around the task rather than a template: responsive layout, load speed, technical SEO and multilingual support. Internal systems are built with roles, permissions and load in mind.

• Corporate sites, landing pages and multilingual projects
• Online stores and catalogues integrated with accounting
• Customer and partner portals
• SaaS platforms with multi-tenant architecture
• Telegram bots and mini apps
• Responsive layout, load speed and SEO optimization

Outcome: A working product with documentation and room to grow.

A system needs attention after launch. We take over maintenance: advising staff, delivering enhancements on request, administering servers, monitoring availability and running backups. We work to an agreed response time.

• Staff support and incident analysis
• Enhancements and further development on request
• Server administration and updates
• Availability monitoring and backups
• Agreed response times and ticket reporting

Outcome: The system runs reliably and staff have someone to turn to.

An implementation fails when staff do not understand why the new system exists. We train by role: sales, management, administration. We prepare short regulations and instructions tailored to your processes and stay with the team through the first weeks after launch, when most questions come up.

• Role-based training: sales, management, administrators
• Working regulations and step-by-step instructions
• Video material and a knowledge base for your processes
• Hands-on support during the adoption period

Outcome: Staff work inside the system instead of around it.

We build AI solutions on a principle proven in our own products: the language model handles the conversation, while critical calculations — prices, discounts, scoring — run on a deterministic engine. The model cannot step outside the rules, so margin and business logic stay under control. That is what separates us from wrappers around AI.

• AI agents for sales and support in Telegram and on the web
• Deterministic engines for pricing, discounts and scoring
• Voice and text processing, automatic transcription
• Document generation from templates and rules
• Rollout into existing processes without downtime

Outcome: Routine work moves to AI while money decisions stay with company rules.